Refund Policy
Last Updated: March 27, 2026
1. Refund Eligibility
At GTM SNIPE, we strive to provide excellent service to all our customers. Refunds may be available under certain circumstances, subject to review and validation of your refund request.
2. Refund Request Process
To request a refund, you must contact our support team at support@gtmsnipe.ai with your account details, transaction information, and the reason for your refund request.
3. Refund Validation
All refund requests are subject to review and validation. We will carefully evaluate each request on a case-by-case basis. A refund will only be processed if we determine that your request is valid and meets our refund criteria. This evaluation process may take up to 5-7 business days.
4. Meeting Requirement
In certain cases, we may require a meeting or discussion to better understand your situation before processing a refund. This helps us understand the specific issues you encountered and provide appropriate solutions if possible.
5. Non-Refundable Items
The following are generally not eligible for refunds:
- Snipe credits that have been fully utilized for strategy generation.
- Transactions older than 14 days from the date of purchase.
- Promotional or discounted credit bundles that explicitly state "no refunds."
Cancellation vs. Refund
Please note that canceling your account is different from requesting a refund. Cancellation does not automatically entitle you to a refund for unused Snipe credits. Refunds are evaluated separately based on our refund policy criteria.